“ Our goal is 100% customer service satisfaction ”
Since we started in 1997, we have provided well in excess of a million hours of service across the UK. With over 80% of the services so far provided being repeat, whether it be weekly, fortnightly, monthly or ad hoc. Because of the high rate of repeat customers this gives us confidence to feel we are getting it right most of the time. In fact, our customer feedback tells us we are “getting it right” 99.99% of the time but our goal is 100% customer service satisfaction.
Forward Thinking Cleaning
The principal reason we continue to adapt and evolve our business model is to ensure that we are meeting our customers’ expectations. One example of this has been to use modern technology and the introduction of the real time tracking our teams using GPS. This ensures our customers get the time they have paid for has been spent at our customers’ homes since this is the most common problem within our industry.
While we were not the first home cleaning company in the UK, we take pride in being market leaders in introducing an instant online booking system plus the facility for our customers to login and control their cleaning service 24/7, 365 days a year putting you in complete control. This development is yet again another example of the innovative approach Daily Poppins takes to addressing its customer needs.
As a result of our philosophy to be the most forward thinking home cleaning company and our focus on understanding customer needs, we have and will continue to expand across the UK with franchises in the southwest of England to the north east of Scotland with over 50 territories nationwide.
Our business continues to evolve. During 2014 we will be adding to our services specialist steam cleaning which will allow us to offer oven cleaning, tile grout cleaning, specialist cleaning of shower screens and seals, kitchen cupboard fronts, etc; all without the need of strong and dangerous cleaning fluids.